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What is CarPartner?

CarPartner is a new revolutionary service that is designed to empower car customers with new innovative services that will aim to alleviate anxiety.  Buying a new car is either the first or second largest investment a family can make.  And the process has been largely unchanged since its inception.  CarPartner was created by its founders Carey Gammon and Jermaine Brown to address this glaring need that has been largely ignored.  Our service aims to attract customers who are tired of the status quo, when they have a need to purchase a new car.  They are making a huge monetary investment and not receiving the expected level of service that would warrant a happy customer experience.  CarPartner will enter into this space and provide dealerships with a comprehensive plan to achieve a higher level of customer experience.   Consumers who visit the CarPartner site prior to visiting the dealership will have the ability to choose the sales person they want deal with prior to visiting the dealership.  Once they have selected the sales person of their choice our consumers will have several innovative features available.  These enhancements were designed to empower the consumer with choices and options that were previously unavailable to car buyers. 

About the Founders:

Carey and Jermaine have been friends for over 17 years - originally meeting in 1997 in the US Army while stationed in Panama. Both began their careers in the US Army in the Telecommunications field, however, it was Jermaine that remained in the field upon exiting the service. Jermaine now touts 18 years of experience in the satellite communications industry, with an emphasis on project management and engineering.  The bulk of this experience coming from Intelsat, the global leader in satellite communications.  “I started my journey at Panamsat, a startup turned industry leader, and I was instilled with the drive and passion to accomplish the goals at hand with the resources available”. He continued, "I was fortunate to further my skills with Intelsat and the team there provided me with the means to hone my skill sets on several high-profile projects, programs and services". Jermaine has been able to translate his project management applications and process creation skills into bringing a new customer experience service that will change the face of automotive sales.

Carey started his career in sales in 2002 as sales person at First Team Auto Mall after exiting the service.  After spending his first three years in sales, he soon earned the opportunity to move into management as a Finance Manager.  He ended up spending the majority of his sales career on the retail side as a Finance Manager and in 2009 he was promoted to Finance Director. In October of 2011, Carey decided to explore the corporate side of the Automotive Industry as a District Sales Manager for Hyundai Motor America.  Carey states that "all of these experiences provided me with a robust understanding of how customers can be serviced better in the automotive industry".  Thus Beyond Sales, LLC was born.  

Beyond Sales is the company that will introduce CarPartner to the automotive industry. We are a modern innovative company that focuses on bridging the gap between consumers and car dealerships.   

The Questions……

  1. Have you ever meet a car salesman that gave you outstanding customer service, however, when you went back to the dealership to purchase another vehicle or to give a referral, you found that he/she no longer works there?

  2. Have you ever went to a dealership and before you could exit your vehicle there were 3-4 sales people standing around your car, just waiting to pounce as soon as you opened your door?

  3. Are you a first-time buyer or have anxiety when purchasing a car, with the expectation to be "sweet-talked" or pushed towards a vehicle that was not to your liking or expectations?

  4. Have you been to the dealership with the expectation of completing your purchase in a few hours, only to look at your watch and notice you have been at the dealership for far longer than you intended?

If you identified with any of the scenarios above, we have the solution for you!!

The Solution…..

In today’s society consumers are continually expecting more out of the businesses they deal with.  In the Automotive industry consumers have been subjected to the same set of business practices and processes over the last few decades. American consumers love cars but hate the process to buy them.  Almost 60% of Americans state that they hate the car buying process and experience, and most also have a very low opinion of car sales people. According to multiple surveys, car sales professionals are looked on as the least trusted professionals in the country (only members of congress have a lower score).  

Enter Beyond Sales.  Our company’s goal is to position our website (CarPartner) as the number one tool that consumers use before heading to a dealership to purchase their next vehicle.  We intend to do this by providing a robust website that will empower our consumers with the ability to choose the time, dealership, and sales professional of their choice.

Our consumers will have multiple tools necessary to make their next car purchase as smooth and memorable as possible.  Our emphasis will be on making sure our consumers experience the highest level of customer service at the dealership when they use our website to book their next appointment.

Services Provided….

Search for your Sales Partner | This gives consumers the ability to browse through sales people in their immediate area, or for a specific sales person if you already know their name.  Dealerships that sign up with our service will have their sales staff listed on our website for consumers to choose from and book their appointment.  Each Sales Partner will have their 30 second bio video about themselves as well as their own calendar available on the website for consumers to book an appointment with the Sales Partner of their choice.

Search By Dealership | Don’t know what dealership you want to visit in your area?  Just go to the search by dealership or manufacturer tab and it will bring up the list of Car Partner dealerships near you.  Once you choose a dealership you will be able to choose your sales person from that dealership to schedule your appointment.

Disability Assistance | Some of our consumers may have special needs.  From here they can search to see if there are Sales Partners near them that can assist.

Search By Language | It is important that our dealerships become diverse and this feature will give our consumers the ability to search for a sales person who speaks their language, literally.

Express Service | In a hurry?  Don't want to spend your whole day at the dealership?  By using this option our consumers will be out of the dealership in less than 3 hours.  Dealerships that are express sale certified will have a noticeable distinction on our site to alert customers.  In order for dealerships to be express sale certified they must maintain a 90% or higher express sale completion percentage.

Schedule A Test Drive | Let’s face it, there are many choices available when you are purchasing your next vehicle.  Using this service allows the consumer to schedule a test drive of the model they are interested in, with the Sales Partner of their choice.

What We Are Seeking….

We are seeking to raise $500,000.00 to design, build and market our business product - CarPartner.  Below is a complete breakdown on how these funds will be used to help launch our business.

Website Design & Build is one of the key segments that our funding will be used for. The website - www.aCarPartner.com - will require several features to meet “Live” status.

CarPartner - Website Features

Customer view

  • Search for “SalesPartner” with specified criteria

    • Name, Location, Dealership, Languages, Disability Assistance, Overall Experience

  • Unique “SalesPartner” profile page

    • Ability to schedule appointment with partner of choice to move the sales process forward

    • Contact made with SalePartner via customer preferred medium - phone relay (VoIP), chat in browser (based on availability of SalesPartner), text, email - actual, not automated

    • Express-Sale availability

  • Customer registration - signup, login, security questions and assistance

  • Check-in ability, allowing for customer to start Quality Assurance process; starts the clock for express sale or basis of total time spent for service experience

  • Check-out with review ability

  • Request Express-Sale option

  • Mobile-friendly page design(s)

  • Ability to upload text and / or video testimonials & reviews

  • Location awareness for analytics, search and check-in features

“SalesPartner” View

  • Dashboard page, showing all available information, views, appointments and conversations

  • Customizable view for each SalesPartner page

  • Ability to upload video and photos, advertising their services and skills to the potential customer

    • 15 - 20 second video advertising their experience and ability to provide the service a CarPartner customer will be expecting

  • Listing of professional information: basic biography, expertise

  • Dealership information and associations

    • Link to dealership home page and information

  • Links to social media sites - Twitter, Instagram, Facebook, Google+

  • Express-Sale availability

  • User registration (sign up, login, security assistance)

  • Mobile-friendly page design(s)

Advertisement

  • Ad display integration

Notifications

  • Scheduled appointments

  • Dealership notification of “SalesPartner” association

  • Customer notifications, according to preferences set by customer

    • minimum 1 medium for notification purposes

  • (backend) CarPartner core team notifications for situational awareness

Backend and Administration

  • Google Calendar integration for scheduled appointments

  • Click to call routing (VoIP)

  • Dealership administration functions

Analytics

  • Google Analytics for goal tracking and metrics

  • Check-in / out times

  • “SalesPartner” page views and conversions metrics

SEO

  • Page titles, meta, headers for each page, sales profile

End features

Product Marketing & Rollout is second on our funding list, with resources going toward producing marketing material - digital and analog - to promote and sell the CarPartner product to dealerships, including traveling to and meeting with local and regional dealerships within our targeted markets.

Not just any dealership will be invited to join our network, but only the dealership teams committed to superior customer service and experience. Recently, at the Auto News World Congress in Detroit, Michigan, many of today’s top automotive executives spoke on the future of the industry and how their model lineups and brand will be answering the call.

Of these executives - BMW, Fiat, Porsche, Tesla - Customer Experience was valued the highest. A select few manufacturers choosing to remain true and loyal to their customer base by putting customer service first and foremost. While this sounds strange at first, it makes the most sense when factoring in the resource most important to the car buying experience, the customer.

Customers hold all the keys and the power in the buying process.  The statistics provided at the Auto News World Congress Convention, revealed that the top two factors that determine customer retention are vehicle reliability and customer service satisfaction.

Operations Expenses:

  • Information Technology team

  • Website Hosting Fees

  • Utility Costs

  • Office Supplies

  • Sales Material Costs

Legal Fees are accounted for in the startup budget to cover the creation and review of the various contracts required between Beyond Sales, LLC - and the respective dealerships agreeing to join the CarPartner network of dealerships. Terms and conditions will be reviewed and agreed upon by all parties involved.

Insurance speaks to business insurance fees.

Why Car Partner?

Our goal is to revolutionize the way customers purchase their new cars, as well as how the dealerships will now interact with their customers.  Consumers have been buying cars in this country dating back to the 1890’s; and it was in 1896 that the first companies to produce vehicles for the public were formed.  As more consumers started to materialize these automobile dealerships began to market their vehicles to help increase sales.  This would lead to growth within the automotive infrastructure which forced dealerships to hire salesmen to service the public.  Over the past decades there have been many changes within the automotive industry, the vehicles have become more technically advanced, the dealerships have been upgraded to look more sophisticated and unique, marketing techniques have become more intuitive, even how you connect to a customer via phone, text, and email have made the car buying process easier for dealerships.  All these processes have either been added or upgraded over the years.  However, one of the most important areas of the purchase has yet to be addressed, and that area is the actual consumer.  Our service aims to address that void.  Consumers are the automotive industry’s greatest asset because without them there is no automotive industry.  We live in a society where our consumers deserve more.  CarPartner is designed to empower the automotive consumer while also providing an upgraded customer service experience.

Your Contribution……

By contributing to our campaign you will be intimately involved with helping us get our company and service up and running.  We want each person that contributes to our campaign to know that every dollar you give will be used to bring this innovative service to the public.  Our goal is to raise $500,000 to help cover costs for the design of the website, assist with marketing, operational costs, legal fees, travel costs and insurance.  Studies have shown that automotive customers are generally not satisfied with the current level of service they are receiving from dealerships.  With your help we can change how automotive customers buy their next car by empowering the consumer.  We hope to give our consumers this advantage going forward.  We hope you will join us in reaching our fundraising goal.  A simple donation can be made right here online!

 Visit CarPartner's IndieGogo campaign today by clicking: http://igg.me/at/carpartner/x/9546063